Frequently Asked Questions

Website Services:

Do you offer services for redesigning and updating existing websites? If so, how does that process typically work?

Yes, GummyBear offers services for redesigning and updating existing websites.

GummyBear’s process begins with a thorough assessment of the existing website across three key areas:

  1. Website Conversion,
  2. Software Inspection
  3. and SEO performance.

Website Conversion - GummyBear assesses the customer journey on the website to ensure it effectively prompts visitors to take desired actions, such as making a purchase, submitting an enquiry, or booking an appointment. This evaluation is crucial for optimising conversions as it allows us to identify how visitors navigate the site, pinpoint any obstacles or points of abandonment, and understand the factors influencing their conversion behaviour.

Software Inspection – GummyBear assesses the existing software to ensure that the code is efficient, well-constructed, and free from potential issues or weaknesses. Just like a car requires regular servicing to perform optimally, website software needs continuous updates and maintenance. Our thorough assessment evaluates the extent of any necessary updates or improvements to optimise the software's performance, security, and stability.

SEO Performance – GummyBear conducts a comprehensive analysis of the existing website's SEO performance, taking into account the seven fundamental aspects: trust, relevance, reputation, longevity, identity, consistency, and engagement. GummyBear also compares the website's performance against competitors to identify areas for improvement. Based on the outcome of these assessments, GummyBear will provide suggestions and develop a plan for the next steps for the existing website.

What is the usual timeline for your website design and launch process?

The usual timeline for GummyBear's website design and launch process is 10 to 12 weeks for a 'normal' sized website.

A 'normal' size typically includes a homepage, about page, contact page, case studies page, and services page. However, the exact timeline may vary depending on factors such as the available time from the client and the complexity of the website components, including brand elements like showreels.

To ensure transparency and progress tracking, GummyBear provides a project schedule prior to undertaking a project.

GummyBear also updates this schedule every two weeks to show the progress made and estimate the completion date. These updates are shared through regular project status updates.

It's important to note that during the project, there are certain stages where GummyBear asks the client to take their time.

For example, during the stylescape phase for selecting brand elements, it is important for our clients to make informed decisions. GummyBear prioritises giving clients sufficient time to ensure they get the brand elements right.

Software Services:

What types of software does your agency specialise in developing?

Gummybear's software development approach prioritises innovation, customisation, and scalability by thoroughly understanding the client's intended system, allowing for the creation of bespoke software systems.

Gummybear’s approach to software development is all about customisation. The GummyBear team begin by understanding and mapping out our client's intended system, which allows us to identify the precise needs and requirements of the project. This method frees us from pre-defined rules or limitations from “pre-built packages”, opening up endless opportunities for our clients.

This approach offers several significant advantages:

Innovation – GummyBear’s lack of predefined boundaries encourages innovation. With no strict rules in place, GummyBear’s team is free to explore creative solutions and utilise cutting-edge technologies to solve our clients' challenges.

Customisation - Our software is not one-size-fits-all; instead, we deliver solutions that are tailor-made for each client's unique needs.

Project Size - GummyBear’s flexible methodology enables us to adapt to various project demands, catering to a wide market spectrum. Whether you need a complex enterprise application or a simple mobile app, GummyBear’s team are equipped to handle it.

GummyBear’s approach also adds value beyond the software itself. By mapping the intended system, we often uncover new possibilities and opportunities for our clients, helping them to achieve their strategic goals.

Can you provide some examples of how you've customised software solutions to meet specific client needs?

Absolutely! Here are examples of how we've customised software solutions to meet our clients' unique needs:

Zest4Travel: GummyBear developed a unique travel software that pulls real-time travel information from global providers, allowing Zest4Travel to provide a customer-centric, automated, and scalable solution. This technology was recognised as finalists in the 2022 Grand Business South Awards for Excellence in Technology and Innovation.

Pacific Trust Otago: GummyBear created a culturally infused website with integrated closed community networks, a donation platform, and social media connections. This platform enhances communication and engagement within the community, enabling Pacific Trust Otago to better serve its constituency.

Master Painters: GummyBear proposed a custom-designed website, a closed community network, and an administrative system for Master Painters, designed to enhance their digital presence, streamline internal processes, and foster an interactive community.

Otago Polytechnic: Our team created a strategic decision-making system that improved business development capabilities, quickened responses to market changes, and enhanced their product development process.

Predator Free Dunedin: GummyBear built a financial system to meet specific funding and reporting needs, ensuring financial stability and accurate reporting for Predator Free Dunedin.

Workforce Central Dunedin: GummyBear designed and developed a user-friendly website to attract a wider audience, supporting growth in Otago's construction, infrastructure, and trade industries.

Travel Help Hub: GummyBear created a unique one-stop travel planning solution, simplifying the travel planning process and enhancing user travel experiences.

DebtorInfo: GummyBear developed an innovative debt collection software that syncs with Xero accounting software, streamlining the debt collection process for their clients.

These are just a few examples of how GummyBear has tailored software solutions to meet our clients' specific needs, always prioritising innovation, customisation, and user experience.

SEO Services:

What types of ongoing SEO management services do you offer?

At GummyBear, we use advanced software to assess the 7 fundamental aspects of your website's SEO performance:

  1. trust
  2. relevance
  3. reputation
  4. longevity
  5. identity
  6. consistency
  7. engagement

GummyBear use this data to compare your website's performance to your competitors', allowing us to identify areas where you're already strong and those that could use improvement.Based on this detailed analysis, we then tailor a unique SEO management solution for you. GummyBear’s partnership with the SEO specialist company, Mad Scientists, allows us to offer comprehensive on-page (Keyword Optimisation, Content Creation, Meta Descriptions and Title Tags, etc.) and off-page SEO solutions (Backlink Building, Social Media Marketing, Local SEO and Directories, Content Marketing, etc.).

This combined approach ensures that your website is optimised for search engines and is relevant and appealing to your audience.

It's important to note that our services are bespoke and scalable. GummyBear is not about applying one-size-fits-all solutions or insisting on extensive, expensive overhauls when they're not needed. GummyBear focus on delivering the right solutions to beat your competitors, whether that involves making small but effective tweaks or implementing more substantial changes.With GummyBear, you get ongoing SEO management services that are flexible, personalised, and designed to deliver real, competitive results without unnecessary costs.

Based on past projects, what is the typical timeline for clients to start seeing results from an SEO campaign?

The timeframe to see results from an SEO campaign with GummyBear depends on what aspect of SEO GummyBear is working on.

Your website’s SEO is affected by 7 fundamental aspects:

  1. trust
  2. relevance
  3. reputation
  4. longevity
  5. identity
  6. consistency
  7. engagement

If Gummybear is assisting you improve your online reputation by getting more reviews on platforms like Google or Facebook, you might start seeing a positive impact in just a few weeks.

However, if GummyBear are focusing on strategies to build trust with search engines (which includes activities like getting other reputable websites to link back to your site), it might take around three months before you start seeing significant results.Please remember, SEO isn't an overnight process. It's like planting a seed and watching it grow - it takes time, but it's worth it in the end. GummyBear constantly monitor progress and adjust our strategies to make sure we're always moving towards your goals.